Return & Refund Policy

Customers who wish to return or exchange any damaged item(s) must comply with our policy below. Any return request that falls outside of our stated policy will not be entertained.

- Customers are required to send in a written notice via email to us within 2 days of receiving the item(s) for a valid exchange or return.

- Returned item(s) must reach to our premise within a week from date of notice to us.

- Item(s) must be returned in their original condition including the tag(s) attached or packages. All item(s) will be inspected on return.

- The return and replacement shipping fee will be borne by Hana Baby Butik (excludes International Order) provided the return and replacement is due to Damaged or Stained item(s).

- If customers received a damaged item(s) and requested for a different design or color as replacement, the return and replacement shipping fee will be borne by customers.

- If higher price item(s) is/are selected as replacement for a returned item(s), the remaining top up has to be paid by customers. Otherwise, if lower price item(s) is/are selected, the balance will be credited to customer’s account in for future purchase. No monetary refund is allowed.

- Hana Baby Butik reserves the full rights to reject any returned items which are not meeting the stipulated in our Policy.


Returnable / Exchangeable Category

  1. Item(s) that is/are terribly damaged or stained
  2. Wrong items delivered


Non-Returnable / Non-Exchangeable Category

  1. Item(s) that was/were used, worn or washed
  2. Item(s) returned is/are not in full set
  3. Item(s) that has/have been adjusted, cleaned and damaged by customer
  4. Minor loose threads, irregular fold or wrinkle produced by crumpling
  5. Colour or design differs slightly from the pictures shown from online store (e.g. button or pocket)
  6. Item(s) purchased under "Clearance"
  7. Item(s) that has/have been kept unclaimed for more than 2 days upon receiving

Please return your purchase to the following address:
42700 BANTING,

Please contact us at hasmiza.abas or 013-2681034 if you have any questions or doubts.